To place a refund, return or exchange request for an order placed with Hollywood Beauty Academy, You would need to contact Hollywood Beauty Academy via email at [email protected] or phone at +660808161479
Please have your order number available and provide a reason for your request in order to speed up your refund process. Your request will be reviewed within 2 days and we will notify you via email of the results.
Refund returns, or exchange requests are accepted only if you didn`t get access to the online course.
You may submit a request to cancel your order on the same day the order was placed. Please note that if the Order is already shipped or delivered we will not be able to approve the cancelation request.
Some products have special conditions for returns as described in the Order or Product materials delivered (“Products terms”) so please read the carefully before making a request with Hollywood Beauty Academy. In case of misunderstandings between Hollywood Beauty Academy Refund Policy and the Product terms, the present Refund policy will prevail.
If the refund request is granted by Hollywood Beauty Academy, payments are refunded as follows:
Credit / Debit Cards payments will be refunded within one (3) business days;
Wire Transfer and check payments will be refunded within seven (7) business days and the cost of transfer will be supported by the end user;
PayPal payments will be refunded within one (3) business day;
Other payment methods will be refunded between five (5) to seven (7) days.
If applicable, Hollywood Beauty Academy reserve the right to hold the refund payment until we receive a completed letter of destruction of the Product signed by you.